Las Vegas, NV

Mikhayla Hoskin

Hospitality & Customer Service Professional

Hospitality and customer-service professional with nearly a decade of experience — from front-line service to full operations management. Known for leading teams, staying calm under pressure, and delivering polished, people-first service in any setting.

My experience Get in touch
What I bring

Where I add value

Core strengths I bring to any customer-service or hospitality role.

Leadership & Operations

Leading daily operations, training and scheduling teams, and keeping everything running smoothly start to finish.

Versatility & Adaptability

Quick to learn new roles and systems, and ready to step in wherever I'm needed.

Reliability Under Pressure

Calm, dependable, and solution-focused when things get busy — the teammate people count on.

Get to know me
About

Hi, I'm Mikhayla.

Mikhayla Hoskin · recently married, so you may also know me as Mikhayla Sorensen.

I grew up in Minnesota and have lived in Las Vegas with my husband and our dog for the past five years. I've spent most of my career in hospitality and customer service — working directly with people, leading teams, and managing day-to-day operations.

My work has always centered on people. I read a room quickly, communicate clearly, and keep customers and teams well taken care of, whether it's a quiet afternoon or the busiest rush. That focus is the throughline of everything I do.

Travel has shaped how I think — about service, about business, and about working with people from every background. I value the relationships I've built and stay open to the ones still ahead. It's part of why I'm returning to school for a degree in business: to build on what nearly a decade in this work has taught me.

Outside of work, life is full with my husband — an entrepreneur whose drive pushes mine — and our five-year-old dog, who is happiest in the water or chasing a ball. I cook and bake, keep a growing collection of plants, write, and read, and we rarely turn down a homemade pizza night.

MN → VegasHome base
9+ YearsIn hospitality
People-firstMy approach
Contact / request résumé
Experience

What I've done

Nearly a decade of progressive restaurant experience — bartending, serving, hosting, and full operational management. Specific employers, dates, and references available on request.

Restaurant Manager & Bartender

Front- & Back-of-House Leadership

Ran daily operations of a high-volume restaurant, including time as Kitchen Manager.

  • Staff scheduling, training, and shift coverage across FOH and BOH teams.
  • Bartended high-volume shifts while upholding responsible alcohol-service standards.
  • Resolved guest concerns on the spot; owned cash handling, end-of-shift reporting, and food-safety compliance.

Cross-Trained, Every Position

Versatility on the Floor

Trained and worked every station — server, host, line cook, prep, and dish — and stepped in wherever needed to keep service moving smoothly.

Bartender & Server

High-Volume, Full-Service Dining

Delivered polished service to brand standards, with full menu, wine-pairing, and dietary knowledge.

Host & Server

Guest Relations

Greeted and seated guests, managed reservations, balanced server sections, and kept service flowing during the busiest shifts.

Sourcing & Fulfillment Specialist

Operations · Part-Time, Remote

Sourced and onboarded vendors, negotiated purchase orders for competitive pricing and terms, and audited deliveries for accuracy and on-time arrival.

Education
High School Diploma  ·  Bachelor's Degree in Business (in progress)
Request my full résumé & references
Strengths

What I bring to the team

The skills and work ethic I bring to any customer-service or hospitality role, whatever the setting.

Leadership & Operations

  • Team leadership & supervision
  • Training, onboarding & scheduling
  • Daily operations management
  • Standards & accountability
  • Problem-solving on the spot

Customer Service & Communication

  • Building genuine rapport with people
  • Resolving concerns calmly and quickly
  • Clear, warm communication
  • Anticipating people's needs
  • Polished service under pressure

Work Ethic & Reliability

  • Dependable — shows up and follows through
  • Adaptable and quick to learn
  • Calm and focused when things get busy
  • Team-first attitude
  • Takes ownership and initiative

Business & Administration

  • Vendor & inventory coordination
  • Scheduling & logistics
  • Reporting & record-keeping
  • Cash handling & POS systems
  • Microsoft Office & Apple Pages
Recommendations

What others say

In their own words — managers, owners, and mentors I've worked with and learned from.

“

One of Mikhayla's greatest strengths is her versatility… Even in high-pressure situations, she remained calm, focused, and solution-oriented. I highly recommend her without reservation.

Cole H.CEO, Hospitality Group
“

She led by example, stayed calm under pressure, and earned the respect of her coworkers… I have no doubt she would be an asset to any team, whether in customer service, operations, or leadership.

Alaina E.Restaurant Management Team
“

Mikhayla is dependable, hardworking, and highly professional in everything she does… I recommend her without reservation and am confident she will be an asset to any organization fortunate enough to have her.

Dustin D.Business Owner
“

A rare combination of initiative, professionalism, and curiosity… What I admire most about her is her integrity. Any organization would benefit from her dedication and her ability to contribute meaningfully from day one.

LTC Bryan P., U.S. ArmyFormer Business Instructor

Full letters of recommendation available on request.

Beyond work

Life & Hobbies

A little about who I am off the clock. Browse by interest.

A selection of frames from my travels and everyday life.

Travel has grown me as much as any job ever could — every new place and new face feeds my curiosity about people and the way they live. Places I've loved so far:

BarcelonaMadridCórdobaLondonHawaiiSan DiegoVancouver, BCFloridaTennesseeTexasArizonaUtahColoradoWyomingWisconsinNorth DakotaSouth DakotaWashington, DCLas Vegas+ more

What I'm reading and cooking lately.

Book Review

On My Nightstand

Short, honest takes on what I'm reading.

Recipe

From My Kitchen

Recipes and experiments worth sharing.

Travel Diary

On the Road

Favorites and tips from recent trips.

Why I do it

What I believe about this work

The bridge between who I am and how I work.

Hospitality, to me, comes down to two things: taking great care of the people I serve and the people I work alongside. Do both well, and everything else follows.

The Customer Experience

Every person should leave feeling genuinely welcomed, well cared for, and glad they came. Creating that feeling is the part of this work I love most.

Strong, Supported Teams

I believe great businesses are built on the backs of great people. When a team feels valued, that energy carries straight through to everyone they serve.

Compassion & Communication

Warmth, empathy, and clear communication go just as far with customers as they do with coworkers. I lead with all three, and keep a level head when things get busy.

Reliable & Adaptable

I show up, follow through, and happily step into whatever the moment calls for. Dependability and versatility are how I add value anywhere I go.

See where I've put it to work
Get in touch

Let's connect.

Open to new opportunities in hospitality and customer service. The best way to reach me is below — I'd love to hear from you.

EmailContact@Mikhayla.net
LocationLas Vegas, NV
LinkedInConnect with me
Email me

I'd love to contribute to your business's success and be a real asset to your team and community.